Privacy Policy
Who we are
Personal data which you send to us via a Vitra website will be collected, saved, used and processed by Vitra AG, Klünenfeldstrasse 22, 4127 Birsfelden, Basel-Landschaft, Switzerland.
Personal data: a matter of trust
We see our present and future customers as our partners. This partnership also shows in the way we handle your personal data. We only collect the data which we need to improve our offerings or for fulfilling your order. This privacy statement will show you which details we collect, how we make use of them, and how you can view, change and delete them.
Use of the data
We use personal data for processing orders, for delivering the goods, to inform you about our products and offers, to improve our products, means of communication and internal processes, and to protect ourselves against the misuse of our website. To make sure we can contact you quicker and easier than by post, please give us your e-mail address. We will only save the data which are relevant and necessary for the purposes described above. Also, we will delete data which we no longer need.
Using the technologies of etracker GmbH (www.etracker.com), data are collected and saved on this website for marketing and optimisation purposes. These data can be used to generate user profiles under pseudonyms. Cookies may also be used. These are small text files which are saved locally in the clipboard of the site visitor’s internet browser. Cookies allow the internet browser to be recognised and identified. Without the visitor’s consent, the data collected with the etracker technologies will not be used to identify the website visitor in person and not for identifying the owner of the pseudonym through the personal data. You may at any time object to the data collection and storage, also with effect for the future.
Messages to third parties
If necessary for the proper use of the data, we disclose your personal data to other companies within the Vitra Group. Occasionally, we need to involve third parties such as authorised dealers or forwarders to provide better service for you. Finally, we may also have to rely on the services of third parties to manage and update the data. If we need to transmit data to third parties, we make sure that they are bound to observe the secrecy and confidentiality of the data in order to prevent data misuse. Vitra will never disclose your data to commercial address agencies or dealers.
Data transmission abroad
As a globally operating company, Vitra must be able to transmit your data to other countries, for instance when the central server on which the data are saved is located in a third country. If your data are transmitted to a third country, Vitra will do everything in its powers to avoid any disadvantages for you. The data will only be transmitted to countries which guarantee adequate data protection and privacy. The data may also be transmitted to countries which are not member states of the European Union.
"Cookies" for customer profiling
Cookies are small text files which may be placed on your computer after visiting a Vitra website. They save anonymised information which you have previously sent to us. Vitra uses cookies to find out what you like best and for matching our offers with your individual needs and requirements. Your browser has internet options for blocking cookies.
Rights of information and revocation
If you send personal data to Vitra, you may at any time request to be informed about the data saved and the use of the data. You can update, change or delete these data. Simply give us a call, write us a letter or send us an e-mail, showing your personal identity. You may at any time and for the future revoke your consent to the use of your data – by post, telephone or e-mail. Our contact details for all issues in connection with data protection and privacy are:
Stefan Eisert
Project Manager Data Protection
Steinbeis-Transferzentrum IPQ-HD
Wieblinger Weg 23/1
69123 Heidelberg
Germany
Telephone: +49 6221 4380 680
Fax: +49 6221 4380 681
E-mail: eisert@stz-ipq.de
